Shipping and Returns

Shipping

We carefully package and ship your order from our warehouse in Reutlingen. Within Germany, we ship via DHL GoGreen or Deutsche Post. We ship international orders via DHL International or, for selected countries and smaller shipments, Deutsche Post Warenpost International Premium.

Shipping costs are displayed in the shopping cart and at checkout. All shipments are sent with tracking. Please ensure that your delivery address is complete and correct. For deliveries to a DHL Packstation or parcel shop, you must provide your personal DHL Postnummer.

Germany

Shipping within Germany costs €4.95. Shipping is free for orders of €60 or more.

The average delivery time is 2–4 business days.

Non-EU countries

For Belgium, Denmark, Luxembourg, the Netherlands, and Austria, we offer DHL International for €9.95. Shipping costs €3.95 for orders of €105 or more, and shipping is free for orders of €145 or more.

Deutsche Post Warenpost International Premium is also available for these countries: €6.95, with free shipping on orders of €85 or more. For orders over 1 kg or larger shipments, we reserve the right to ship via DHL International. If this results in additional shipping costs, we will contact you before shipping.

For Andorra, Bulgaria, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, and Cyprus, we ship via DHL International.

Shipping costs €9.95. Shipping costs €3.95 for orders of €105 or more, and shipping is free for orders of €145 or more.

The average delivery time within Europe is 3–6 business days.

European non-EU countries

For deliveries to Belarus, Bosnia and Herzegovina, the Faroe Islands, Greenland, Iceland, Jersey, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, the Republic of Moldova, Serbia, Turkey, Ukraine, Vatican City, and the United Kingdom, we ship via DHL International.

Shipping costs €17.95. Shipping costs €4.95 for orders of €155 or more, and shipping is free for orders of €205 or more.

Switzerland

We ship deliveries to Switzerland via DHL International for €17.95. Shipping costs €4.95 for orders of €155 or more, and shipping is free for orders of €205 or more.

For smaller orders, we also offer Deutsche Post Warenpost International Premium: €8.95, with free shipping on orders of €95 or more. This shipping method is only available for orders up to €125. For orders over 1 kg or larger shipments, we reserve the right to ship via DHL International. If this results in additional shipping costs, we will contact you before shipping.

Customers in Switzerland do not pay German VAT. Prices are shown at checkout excluding German VAT. When importing into Switzerland, Swiss statutory VAT as well as customs, import, or processing fees may apply. These costs are charged directly by customs or the delivery service and must be borne by the customer.

Shipping to Switzerland is only possible for an order value of up to CHF 999 net.

Shipping outside Europe

For deliveries outside Europe, please contact us by email at before placing your order info@blanda-beauty.com. We are happy to check whether shipping is possible and what shipping costs apply.

DHL Express

For urgent orders, we offer DHL Express to most countries. The available express options are displayed at checkout.

Express shipping costs are:

 

DHL Express shipments are given priority processing by us. As a rule, orders placed by 11:00 a.m. are shipped the same day.

Within Germany, delivery generally takes place on the next business day after handover to DHL Express. Within the EU and Switzerland, goods and document shipments with DHL Express are usually also delivered on the next business day or, at the latest, the following business day. For European non-EU countries, transit time is generally 2–3 days, depending on the destination country, address, and customs clearance.

Delivery not possible

Please ensure that your delivery address is complete and correct and that you collect your parcel within the stated storage period.

If a shipment cannot be delivered, for example due to an incorrect or incomplete address, failure to collect it from the branch, parcel shop, or parcel locker, refusal to accept delivery, or failure to cooperate with customs or import formalities, the parcel will be returned to us.

These costs are borne by the customer unless the failed delivery was caused by Blanda Beauty. This includes, in particular, return shipping costs, return fees charged by the shipping service provider, shipping costs already incurred, and any customs, import, storage, or processing fees.

We charge the following flat fees for undeliverable shipments:

Germany: €5.95
EU countries: €14.95
European non-EU countries, including Switzerland, the United Kingdom, Norway, and Iceland: €22.95
Rest of World / Shipping outside Europe: from €34.95

The costs will be deducted from any possible refund or charged before a reshipment. If the customer requests a reshipment, the regular shipping costs for the additional shipment will also apply.

If demonstrably higher return, customs, import, storage, or processing costs arise for shipments outside Europe, customs returns, or special cases, we reserve the right to charge these at the actual amount.

Return

You may return your order to us within 14 days of delivery. For health protection and hygiene reasons, a refund is only possible if the returned items arrive with us unused, undamaged, and complete. For sealed products, the seal must be intact.

Please contact us by email at before returning the product. info@blanda-beauty.com or in writing by post. We will then get back to you with all further information.

Returns from Germany

For returns within Germany, we can provide you with a DHL return label upon request. The return shipping costs are €5.95 and will be deducted from the refund amount after the goods have been received and inspected.

Returns from Abroad

Returns from abroad must be organized independently and sufficiently postage-paid. The customer bears the direct costs of the return.

Please choose a shipping method with tracking and sufficient insurance, and keep the proof of posting until your return has arrived and been processed by us. We may withhold the refund until the goods have arrived back with us or you have provided proof of dispatch.

Returns address: Blanda Beauty, Wörthstr. 17, 72764 Reutlingen, Germany

Returns from Non-EU Countries

Please clearly mark returns from non-EU countries as Return Goods/Returned Goods and attach the required customs documents to the outside of the package.

Any customs, import, or processing fees arising from a missing or insufficient declaration will not be covered by Blanda Beauty.

Defective or Incorrect Delivery

If we have accidentally shipped an incorrect or defective product, we will of course cover the return shipping costs. In this case, please contact us by email at before returning the product. info@blanda-beauty.com.

Excluded from Returns and Exchanges

Cosmetic samples, perfume discovery sets, perfume samples, gift cards, and store events are excluded from exchanges and returns.

Our Packaging

We ship as resource-efficiently as possible. Our cornstarch packing material is 100% biodegradable and compostable. Boxes, greeting cards, and packing tape are made of paper or recycled paper and can be disposed of with waste paper.

Our samples are packaged in small parchment paper sachets, which can also be disposed of with waste paper. Only small plastic sample jars must be disposed of with residual waste or, depending on local regulations, in the yellow bag.